Associate Client Implementation Specialist
1 month ago
We are seeking an Associate Client Implementation Specialist to join our team at West Technology Group, LLC. This role will play a key part in ensuring the successful onboarding of new clients and their smooth transition to our products or services.
Key Responsibilities- Develop project schedules for internal teams and clients to guide necessary activities and ensure timely completion.
- Understand and execute assigned projects according to client needs, coordinating multiple tasks and engaging cross-functional teams when necessary.
- Obtain, verify, and validate client requirements to ensure successful application setup and supportability.
- Coordinate the setup of new applications and ensure successful completion of assigned projects through project management.
- Serve as a central point of contact for assigned clients, gaining a full understanding of client success criteria and ensuring those criteria are met upon project completion.
- Create and maintain project documents and plans for all assigned projects, continuously monitoring them to ensure efficiency.
- Conduct and schedule small-scale end-user training for clients on product features and functionality of applications, customizing each training to meet specific client needs.
- An associate degree from an accredited college or university with significant coursework in computer science, MIS, or a related field.
- At least 2 years of project coordination experience.
- Proficiency in Microsoft Word and Excel at an intermediate level.
- Completion of a bachelor's degree from an accredited college or university.
- 1 or more years of technical support/troubleshooting experience.
- Knowledge of programming languages (e.g., XML).
- Competitive pay and benefits package.
- Comprehensive benefits program for you and your family.
- Paid time off including vacation, holiday, and sick time.
- 401(k) retirement plan with company match up to 6% after one year.
- Tuition reimbursement and in-house learning platform.
- Service awards and more.
We are an equal opportunity employer and welcome diversity in our workplace. We encourage applicants from all backgrounds to apply.
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