Front Desk Coordinator

7 days ago


Westerville, Ohio, United States Columbus Colony For Elderly Care Full time
Job Summary

We are seeking a skilled and compassionate Receptionist to join our team at Columbus Colony for Elderly Care. As a key member of our front desk team, you will provide exceptional customer service, communicate effectively with residents, families, and staff, and ensure a warm and welcoming environment for all.

Key Responsibilities
  • Provide professional and courteous assistance to residents, families, and staff, responding to inquiries and resolving issues in a timely and efficient manner.
  • Communicate effectively with deaf or hard-of-hearing individuals using basic American Sign Language (ASL) skills.
  • Manage the reception area, maintaining a clean and organized environment, and ensuring that seating arrangements are comfortable and accessible.
  • Register visitors, issue visitor badges, and log incoming deliveries and packages, adhering to security protocols and maintaining a visitor log as required.
  • Assist with administrative tasks, including sorting and distributing mail, faxing, copying, and filing documents, and updating resident directories and contact lists.
  • Schedule appointments and coordinate meeting room reservations for staff meetings, resident appointments, and family conferences, ensuring that rooms are prepared and equipment is set up as needed.
  • Collaborate with other departments to coordinate resident services and facilitate communication and information sharing.
Requirements
  • High school diploma or equivalent required; additional education or training in office administration or customer service preferred.
  • Previous experience in a receptionist or customer service role preferred, but not required.
  • Basic knowledge of American Sign Language (ASL) required to effectively communicate with deaf or hard-of-hearing individuals.
  • Excellent communication and interpersonal skills, with a friendly and professional demeanor and the ability to interact effectively with diverse individuals and groups.
  • Strong organizational and multitasking abilities, with the capacity to prioritize tasks, manage interruptions, and work efficiently in a fast-paced environment.
Why Work with Us?

Columbus Colony for Elderly Care is committed to providing equal employment opportunities to qualified individuals with disabilities. We offer a supportive and inclusive work environment, opportunities for professional growth and development, and a competitive compensation package.



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