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Concierge - Part Time - Sunday/Monday 7:30a-3:30p

2 months ago

Westerville, Ohio, United States Westerville Senior Living Full time
Job Summary

We are seeking a highly motivated and detail-oriented Concierge to join our team at Westerville Senior Living. As a Concierge, you will be the first point of contact for our residents and their guests, providing exceptional customer service and ensuring a warm and welcoming experience.

Key Responsibilities
  • Greet and Direct Visitors: Greet and direct all visitors to the front desk in a friendly and helpful manner.
  • Answer Phone Calls: Answer all incoming phone calls and transfer the calls or take messages as appropriate.
  • Respond to Resident and Family Member Questions: Respond to resident and family member questions and concerns in a timely and professional manner.
  • Handle Emergency Situations: Respond to and appropriately handle emergency situations that may arise.
  • Maintain Lobby Cleanliness: Monitor and maintain the cleanliness of the front lobby and entrance area.
Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent is required.
  • Office Experience: Experience in an office environment, answering phones or customer service is preferred.
  • Technology Skills: Technology skills are important for this role.
  • Self-Motivation and Organization: Must be self-motivated, organized, and professional. Must be able to work independently and handle multiple tasks at one time.
  • Strong Communication Skills: Strong communication skills are critical for this role. You will need to be able to work with potential residents, current residents, family members, and team members.
Benefits
  • Medical Insurance: Eligibility for medical insurance, dental insurance, vision insurance, life insurance, and other voluntary insurance options.
  • 401(k) Plan: Eligibility to participate in our 401(k) plan.
  • Paid Time Off: Paid time off, holiday pay, and Daily Pay.
  • Discounts: Discounts through Perk Spot.

We are an Equal Opportunity Employer and do not discriminate against employees or applicants on the basis of race, color, national origin, gender, sex, sexual orientation, pregnancy, gender identity or expression, disability, religion, age, genetic information, veteran status, or any other characteristic protected by federal, state or local law.