Homeless Services Case Manager

1 day ago

Honolulu, Hawaii, United States The Institute for Human Services, Inc. Full time

At The Institute for Human Services, Inc., we strive to create tailored solutions for those in crisis. Our CIS Housing Navigator role is critical in providing pre and post tenancy services for homeless clients.

This position ensures the proper forms, assessments, and consents are obtained, providing education and support for the client and others in their significant support network. Our CIS Housing Navigator links clients to community resources to further independence and stability and provides quality case management and crisis support for CIS consumers.

Compensation:

$20.00 hourly, actual pay commensurate with experience.

Key Responsibilities
  • Excellent customer service skills, aligning with our Mission and Vision, while demonstrating organizational Values.
  • Client advocacy, ensuring approvals; coordinating, monitoring, and evaluating services with collateral contacts to support access to suitable programs, including substance abuse assessments and linkage to substance abuse treatment as needed.
  • Caseload management, ensuring timely coordination of all services, including housing solutions; Providing face-to-face direct service contact for each client at least twice a month or as directed.
  • Supportive counseling, developing individual service plans for each client; transitioning/discharging clients no longer meeting care criteria.
Essential Requirements
  • Community resource knowledge, levels of care, and care standards; case management process and assessment coordination.
  • Understanding of insurance benefits, various payers, and public funding programs.
  • Possession of personal qualities such as integrity, patience, and commitment to our mission.
  • Flexibility and ability to multitask in a dynamic, fast-paced environment.

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