Hydraulic Sales Representative
1 month ago
Job Summary:
We are seeking a highly skilled and motivated Hydraulic Inside Sales professional to join our team at Dakota Fluid Power. As a key member of our sales team, you will be responsible for maintaining and improving customer relationships through timely and professional response to customer inquiries and order processing.
Key Responsibilities:
- Utilize our ERP system to prepare and send quotes to customers, ensuring accurate pricing and timely delivery.
- Process purchase orders when received, verifying pricing and sending verification of receipt to the customer.
- Maintain and update open orders at regular intervals, ensuring seamless communication with customers and vendors.
- Correspond with customers, vendors, and staff regarding open orders, account information, invoices, and assist with customer/vendor complaint resolution.
- Procure materials to support customer orders or replenish stock as required, working closely with the purchasing department.
- Increase inventory turn rate by setting appropriate inventory levels in collaboration with production, sales, and manufacturing engineering personnel.
- Create and maintain part numbers and assemblies in our ERP system, ensuring accurate and up-to-date information.
- Work closely with system designers, production, and vendors to provide account managers with the latest information on customer order status.
- Maintain accurate records of customer information, ensuring seamless communication and customer satisfaction.
- Respond to customers' phone, fax, and/or email inquiries, assisting or relaying to appropriate personnel to ensure customer satisfaction.
- Assist in other duties as assigned, contributing to the overall success of our sales team.
Requirements:
- Exceptional customer service skills, with a strong focus on communication, problem-solving, and attention to detail.
- Strong computer skills, with experience using ERP systems and office equipment.
- Ability to multitask, prioritize, and work well under pressure with frequent interruptions.
- Dedication to excellence, with a motivated and self-starting attitude.
- Ability to work in a group setting or independently, with a strong focus on teamwork and collaboration.
About Dakota Fluid Power:
We are a leading provider of hydraulic solutions, dedicated to delivering exceptional customer service and support. Our team is passionate about helping our customers succeed, and we are committed to building long-term relationships based on trust, respect, and open communication.
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