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Inside Parts Sales Representative

2 months ago

Sioux Falls, South Dakota, United States Ziegler CAT Full time
Job Title: Inside Parts Sales Person

Ziegler Cat is seeking a highly skilled and dedicated Inside Parts Sales Person to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, determining the correct parts needed, and ensuring timely delivery of those parts.

Responsibilities:
  • Provide superior customer service to customers via face-to-face interactions or over the phone
  • Determine the correct parts and their availability, and complete parts orders
  • Process backorders, returns, and exchanges
  • Assist team members with group and team sales, providing a link between different departments during the sales process
  • Communicate with customers for sales, follow-ups, and addressing potential issues
  • Work collaboratively with the team and superiors
  • Prepare quotes for service work, engines, machines, and parts
  • Assist customers with basic issues or concerns by taking action, providing alternatives, or escalating the issue to a more experienced team member
  • Maintain a safe and productive workplace, adhering to environmental standards
Qualifications:
  • High School Diploma or GED required; 2-year degree preferred
  • 2+ years of experience in diesel engine, construction or agriculture equipment, or automotive parts or service
  • Positive attitude and desire to work as a team player
  • Basic computer skills (navigation, searching) and Microsoft Outlook (email)
  • Basic telephone experience
  • Basic customer service skills
  • Personal characteristics: Customer Focus, Teamwork, Learning Orientation, Efficiency, Sociability

Ziegler Inc. is an equal opportunity employer and welcomes applications from qualified candidates. Authorization to work in the United States is required. For more information about your equal employment opportunity rights and protections, click here.