Technical Support Consultant
4 days ago
Join Vector Security, Inc.'s team as a Technical Support Consultant in Gainesville, VA and take advantage of a competitive salary range of $80,000 - $110,000 per year, plus benefits.
This role requires a minimum of 3 years of help desk experience and 10 years of experience with low voltage, security, and surveillance industry.
The successful candidate will provide advanced technical support via phone, email or workflow applications to support personnel completing installation and service requests.
Key Responsibilities:
- Escalate complex technical support issues and resolve them with internal and external teams.
- Design, scope, and implement Enterprise solutions.
- Collaborate with Sales Engineer team to ensure customer scope and design meet all needs.
Requirements:
- Bachelor's Degree or Equivalent Work Experience.
- 3-Years Help Desk Experience.
- 10-Years of Experience with Low Voltage, Security, and Surveillance Industry.
- Advanced Networking and Hardware Experience (CompTIA Network+, Security+ certification preferred).
- Microsoft Dynamics Experience.
- Computer Literacy.
- Strong Organizational Skills.
- Effective Communication and Interpersonal Skills.
- Superior Deductive Reasoning Skills.
Our Benefits:
- Competitive Salary Range: $80,000 - $110,000 per year.
- Medical, Dental, and Vision Coverage.
- Company Paid Life and AD&D Insurance.
- 401k Retirement Savings Plan.
- Paid Time Off.
- Tuition Reimbursement.
- Employee Assistance Program (EAP).
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