Cybersecurity Operations Manager

5 days ago


Gainesville, Virginia, United States Vector Security, Inc. Full time

Join Vector Security, Inc. as our new Enterprise Technology Support Specialist in Gainesville, VA

This role offers a challenging and rewarding opportunity to work with cutting-edge security technology and innovative smart automation solutions.

As an Enterprise Technology Support Specialist, you will provide specialized advanced technical support via phone, email, or workflow applications to support personnel completing installation and service requests.

You will also take ownership of escalated technical support issues, engage with Sales Engineer team in secondary round conversations to ensure customer scope and design meets all needs, and maintain technology certification levels to provide advanced support.

Responsibilities also include monitoring and processing support requests submitted via Microsoft Dynamics, troubleshooting complex technical issues, creating knowledge articles and internal guides for troubleshooting and configuration issues, and conducting end-user training sessions.

We offer a comprehensive benefits package including a competitive salary range of $90,000 - $140,000 per year, medical, dental, and vision coverage, company-paid life insurance, short- and long-term disability, and 401k retirement savings plan.



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