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Community Engagement Coordinator for Refugee Support

2 months ago

Fort Worth, Texas, United States World Relief Full time

ORGANIZATION OVERVIEW:


World Relief is a global Christian humanitarian organization dedicated to creating lasting change, both domestically and internationally. We strive to provide sustainable solutions to pressing global issues such as disasters, extreme poverty, violence, oppression, and mass displacement.

With a legacy spanning approximately 75 years, we have operated in over 100 countries since our inception.

In the U.S., we collaborate with local churches, community organizations, and countless individual volunteers to assist newly arriving refugee and immigrant families.

Currently, we proudly partner with over 6,000 local churches and 95,000 volunteers worldwide to offer hope, healing, and transformation to those in need.


POSITION OVERVIEW:
Are you a compassionate individual? An advocate for justice? Do you stand up for the rights of the vulnerable and speak out for the marginalized, the exploited, and the forgotten? Do you believe in our Christian calling to welcome those in need and love our neighbors?

If you answered 'yes' to any of these questions, World Relief and countless individuals around the globe need your support.

World Relief is seeking a Community Engagement Coordinator to play a crucial role in our mission at World Relief Texas, aiding refugee families as they rebuild their lives.

In this dynamic position, you will lead the development and management of Community Engagement Teams, groups of dedicated volunteers who provide essential support and companionship to refugee families.

Your responsibilities will include recruiting, training, and motivating volunteers, equipping them to offer practical assistance and build meaningful relationships with those we serve.

Your contributions will be vital in helping refugee families navigate their new surroundings, access critical resources, and feel welcomed in their new communities.

By coordinating volunteer activities and ensuring effective communication between teams and families, you will help establish a network of care and support that transforms lives.

If you are passionate about community involvement and eager to make a significant impact, this role is ideal for you.


Key Responsibilities:

  • Oversee and coordinate the Community Engagement Team (CET) program in alignment with the mission of World Relief Texas (WRTX).
  • Build partnerships with local churches to establish a foundation for CETs.
  • Collaborate closely with the Church and Community Engagement Team, particularly the Church Mobilizer, to recruit, screen, train, supervise, and support CET volunteers.
  • Facilitate communication with WRTX resettlement staff (caseworkers, housing coordinators, employment teams, etc.), U.S. ties, and immigrant participants to effectively match trained CETs.
  • Organize communication and training sessions between WRTX staff, CET volunteers, and program participants.
  • Schedule regular debriefings with CET volunteers, church partners, and clients throughout the entire process (6 months) of relationship building, volunteer training, matching, active volunteering, and offboarding to ensure meaningful experiences for both volunteers and clients.
  • Ensure appropriate communication occurs between team leaders and WRTX resettlement specialists throughout the CET term.
  • Act as a resource and mediator for volunteers and participants, directing them to internal or external resources and services as needed, or providing support through challenges.
  • Recognize and appreciate volunteer contributions.
  • Maintain accurate records of volunteer information, hours, and activities; regularly enter data into the database while ensuring all PII security protocols are adhered to by staff and volunteers.
  • Train CET volunteers to accurately and consistently report activities with input from resettlement specialists.
  • Keep training materials for CETs current and relevant, updating the curriculum as necessary.
  • Collaborate with WR program staff to creatively adapt the CET program as needed, sharing resources with other WR U.S. offices.
  • Assist the Church Mobilizer and other CCE members with general volunteer orientations, events, community engagement, and program activities.
  • Assess potential risks and liabilities of volunteer activities and behaviors, escalating to the supervisor when necessary.
  • Train and mentor experienced CET volunteers to become Community Engagement Ambassadors for World Relief, fostering the growth of CETs.


Qualifications:

  • Strong written and verbal communication skills in English.
  • Experience working with churches and comfort with public speaking.
  • Proven ability to solve problems efficiently and calmly.
  • Demonstrated capability to coordinate logistics.
  • Ability to manage multiple tasks and deadlines with minimal supervision.
  • Capacity to work under pressure with flexibility in a virtual or in-person team environment.
  • Excellent interpersonal, collaborative, and communication skills; ability to establish positive working relationships at all organizational levels.
  • Proven ability to perform well despite complex challenges.
  • Able to build positive inter-departmental relationships.
  • Self-motivated with the ability to problem-solve and demonstrate initiative.
  • Previous experience in volunteer management and training development is preferred.
  • Experience working or volunteering with refugee or immigrant communities is strongly preferred.
  • Ability to work effectively and sensitively with individuals from diverse cultural and religious backgrounds.
  • Strong computer skills, including proficiency in MS Office and the ability to learn new software.


Requirements:

  • Mature and personal Christian faith.
  • Commitment to the mission, vision, and values of World Relief.
  • Desire to serve and empower the Church to impact vulnerable communities.
  • Able to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity, and National Evangelicals For the Health of The Nation document.
  • Current driver's license and access to reliable transportation are required.
  • Flexibility in schedule is necessary (meetings with volunteers may occur outside normal business hours).
  • Bachelor's degree or equivalent experience is required.
  • Up to 25% domestic travel may be required.


Compensation:

$20 - $22 per hour
World Relief offers a competitive benefits package for part-time employees (25 hours or more per week):

  • Medical, Dental, Vision coverage
  • 16 company-paid holidays plus 4 additional personal days per year
  • Paid sick and vacation time
  • Paid parental leave (12 weeks for qualified employees)
  • Flexible Spending Accounts (Medical & Dependent Care, & Commuter Funding)
  • Supplemental life insurance (for employee, spouse, and children)
  • Critical illness, hospital indemnity, and accident insurance policies
  • Legal Shield Insurance


World Relief covers 100% for eligible employees:

  • Group term life insurance (for employee, spouse, and children)
  • Long-term and short-term disability
  • Accidental death and dismemberment (AD&D)
  • Long-distance travel insurance
  • Employee Assistance Program (EAP)


Retirement Benefits:

  • 401K & Roth options
  • WR matches up to 4%, plus an additional quarter percent up to 10%
  • Eligibility: Full-time (40 hours per week) employees are eligible after 3 months of employment. Part-time employees are eligible after 1000 hours in a year.


Discounts:

  • Verizon
  • Pet insurance through Nationwide
  • Home and auto insurance through Liberty Mutual
  • Working Advantage discount program
  • Active & Fit gym membership

World Relief is proud to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program, including leadership and culture, program foundations and execution, and whole-person health.


PHYSICAL DEMANDS:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations.

The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds is necessary.

Good hand-eye coordination, arm, hand, and finger dexterity, including the ability to grasp, and visual acuity to use a keyboard, operate equipment, and read application information are required.

The employee frequently is required to sit, reach with hands and arms, talk, and hear.

WORK ENVIRONMENT:
General office setting. World Relief also offers hybrid and remote schedules for limited positions.

Extended periods of time working on a computer, reading from a computer screen, entering information, standing at a copier or fax machine, and participating in virtual meetings may be required.

Year-end archiving activities involve repeated lifting and bending.
Physical, emotional, and intellectual demands are part of the role.

EQUIPMENT USED:
Employee computer (desktop or laptop), printer, and copier.
All duties and responsibilities outlined are essential job functions subject to reasonable accommodation.

All job requirements listed indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job proficiently.

This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V.

For World Relief staff, a strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based on United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.


LEGAL BACKGROUND IN THE UNITED STATES:
World Relief is both an equal opportunity employer and a faith-based religious organization.

World Relief strictly prohibits and does not tolerate unlawful discrimination against employees based on race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.

Furthermore, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except in situations where occupational requirements necessitate consideration of such factors.

Pursuant to the Civil Rights Act of 1964, Section U.S.C.

2000e 1(a), World Relief has the right to, and does, hire only candidates who agree with World Relief's Statement of Faith.