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Lead Business Engagement Specialist

2 months ago

Washington, Washington, D.C., United States US LBM Holdings Full time
About the Role

We are seeking a highly skilled and experienced Lead Business Engagement Specialist to join our team at US LBM Holdings, LLC. As a key member of our IT department, you will be responsible for providing exceptional technical and customer service to our employees and business partners.

Key Responsibilities
  • Develop and maintain an advanced understanding of US LBM's use of technology, including computer systems, hardware, and software.
  • Apply expert technical skills and knowledge to troubleshoot and resolve complex technical issues.
  • Work closely with IT associates and business partners to identify opportunities for process improvements and recommend adjustments to IT services.
  • Develop and maintain IT service area documentation, process and procedures.
  • Maintain consistent and professional customer service and communication with associates.
  • Monitor performance metrics for various aspects of IT, including network, server, applications, and ticket queues.
  • Document all local systems and how they should be supported.
Requirements
  • Associate's Degree in IT Management, Computer Science, or related field, or equivalent experience.
  • 4-6 years of IT experience, with a focus on technical support and service delivery.
  • Expert-level technical expertise, with the ability to work independently and lead remote teams.
  • Excellent presentation and interpersonal skills, including written and oral communications.
  • Ability to travel up to 50% of the time, with occasional weekend work and off-hours support.
What We Offer

As a Lead Business Engagement Specialist at US LBM Holdings, LLC, you will have the opportunity to work with a dynamic and growing company, with a strong focus on customer service and technical excellence. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.