Café Service Specialist
2 weeks ago
Position: Bistro Attendant
Company Culture:
At Courtyard by Marriott Houston, we foster a dynamic and entrepreneurial environment where creativity knows no bounds. Our commitment to diversity and teamwork is at the heart of our culture. Our associates are a collaborative group, each contributing their unique strengths to deliver exceptional products and services. We believe that success is achieved through continuous learning and sharing knowledge. Our teams are dedicated to hard work, inclusivity, and creating remarkable experiences. We strive to make our associates feel empowered and engaged, while also prioritizing community involvement as a core value.
Role Responsibilities:
Bistro Attendants are responsible for preparing coffee, tea, and various food items according to customer preferences, while ensuring excellent customer service and prompt order delivery. This role requires a hands-on approach, supporting team efforts in alignment with our "ONE TEAM. ONE VISION." philosophy. The ideal candidate will also contribute innovative ideas that support our mission to be the leading hotel company in America.
The primary responsibilities include:
- Promoting and participating in internal growth initiatives.
- Consistently embodying and upholding our company culture.
- Achieving and surpassing company performance goals and metrics.
- Completing all mandatory training programs.
- Adhering to standard operating procedures and brand-specific guidelines.
- Assisting with various tasks as directed by management to enhance hotel operations and guest services.
- Delivering personalized and friendly service to every guest.
- Operating cash registers and coffee shop equipment efficiently.
- Maintaining cleanliness of coffee machines, dining areas, and preparation spaces throughout the shift.
Essential Skills:
- Maintain confidentiality regarding company operations, including financial information and guest details.
- Ensure the safety and security of guests, fellow associates, and hotel property.
- Possess knowledge of fire safety protocols and evacuation procedures.
- Commit to attending all scheduled shifts.
- Communicate effectively in writing, verbally, and in person.
- Adapt to a flexible work schedule, including nights, weekends, and holidays as required.
- Exhibit organization, honesty, and teamwork skills.
- Keep a clean and professional work environment, including personal appearance.
- Demonstrate integrity and humility, adhering to the Golden Rule.
- Work effectively with individuals from diverse backgrounds and cultures.
- Embrace values of dedication, innovation, respect, excellence, community focus, and service.
- Ability to perform physical tasks, including lifting up to 25 pounds and working in confined spaces.
- Possess good vision and dexterity for operating equipment.
- Communicate clearly and understand English proficiently.
- Demonstrate writing skills.
Courtyard by Marriott Houston is an equal opportunity employer, committed to fostering an inclusive environment where diversity is celebrated. We believe in creating a workplace where everyone can be proud of their identity and contribute to our shared success.
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