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Medical Receptionist

2 months ago

Milford, Ohio, United States UF Health Central - Eustis Full time
Job Description

**About the Role**

We are seeking a highly skilled and customer-focused Patient Access Advocate / Front Office to join our team at UF Health Central - Eustis. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities:

  • Greet patients in a friendly, courteous, and professional manner, both in person and over the phone.
  • Check patients in and out, ensuring accurate and efficient registration processes.
  • Perform visit closure activities, including collecting payment and completing necessary follow-up tasks.
  • Verify insurance eligibility and benefits using electronic verification systems or by contacting payers directly.
  • Collect copayments, coinsurance, and deductibles as required.
  • Assist staff and patients with clerical duties, such as copying, scanning, and faxing documents.
  • Answer and screen phone calls, directing them to the appropriate individual as needed.
  • Take and direct messages as necessary.
  • Maintain a clean and organized work environment, including tasks such as emptying trash, vacuuming, mopping floors, and cleaning counters.
  • Provide patients and their families with a customer-focused, friendly, and reassuring environment that encourages repeat visits.
  • Follow all HIPAA policies and procedures.

Requirements:

  • High school diploma or general education degree (GED)
  • A minimum of 6 months of work experience in a healthcare setting or one year of customer service background
  • Basic understanding of insurance preferred
  • Basic understanding of medical terminology and billing codes preferred
  • Exceptional communication skills and customer service required
  • Ability to effectively present information to patients and other employees
  • Ability to deal with problems in standardized situations
  • Ability to work independently, self-directed, and work with individuals from diverse backgrounds
  • Analytical and problem-solving skills