Patient Access Representative

3 weeks ago

Milford, Connecticut, United States BayMark Health Services Full time
Job Title: Patient Account Representative

We are seeking a highly organized and detail-oriented Patient Account Representative to join our team at MedMark Treatment Center. As a Patient Account Representative, you will play a critical role in ensuring the smooth operation of our revenue cycle, maintaining accurate patient records, and providing exceptional customer service to our patients and payers.

Responsibilities:
  • Verify patient insurance benefits and billing information, and annotate accounts accordingly.
  • Process fiscal and account records, including maintenance of third-party billing records and resolution of payment and billing issues.
  • Communicate with payers, patients, and internal stakeholders to resolve account discrepancies and ensure timely payment.
  • Reconcile daily money collected and maintain accurate accounts, including required signatures, proper account annotation, and current demographics.
  • Monitor insurance authorizations and claim rejections, and perform tasks consistent with authorization and billing requirements.
  • Manage revenue cycle, production logs, balances, and collections for self-pay clients.
  • Maintain confidentiality of patient records and assist with archiving discharged files.
  • Respond to requests for information regarding accounts from payers, attorneys, and others.
  • Provide backup support to the receptionist as needed, including checking in patients, collecting payments, answering phones, and data entry.
Qualifications:
  • High school diploma or equivalent with at least 2 years of experience in a medical office setting.
  • 2-4 years of experience with Medicaid and commercial insurance (preferred).
  • Excellent customer service skills and professional public presentation skills, including telephone etiquette.
  • Knowledge of medical insurance claims procedures, documentation, and records maintenance.
  • Knowledge of medical billing procedures, gathering and compiling data into reports.
  • Proficient in basic PC skills, including Microsoft Word and Excel.
  • Ability to communicate effectively, both orally and in writing.
  • Self-directed with the ability to work with little supervision.
  • Ability to understand and follow oral and written directions, establish and maintain effective working relationships with patients, program management, medical staff, counselors, and peers.
  • Ability to work with a diverse population, manage stressful situations, and exhibit excellent customer service skills.
  • Satisfactory drug screen and criminal background check.
Benefits:
  • Competitive salary
  • Comprehensive benefits package, including medical, dental, vision, and 401(K)
  • Generous paid time off accrual
  • Excellent growth and development opportunities
  • Satisfying and rewarding work striving to overcome the opioid epidemic

MedMark Treatment Center is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State, and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability, or veterans status or any other classification protected by State/Federal laws.

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