Commercial Effectiveness Manager

7 days ago

California, United States Bio-Rad Laboratories, Inc. Full time
About the Role

Bio-Rad Laboratories, Inc. is seeking a highly skilled Global Service Enablement Manager to join our Commercial Effectiveness team. As a key member of our organization, you will be responsible for designing, developing, and launching training, communications, and change management initiatives to drive process improvement and service excellence.

Key Responsibilities
  • Drive Change Management Initiatives: Develop and implement change management plans to ensure successful process implementation and minimize resistance.
  • Collaborate with Stakeholders: Work closely with Global Commercial Operations stakeholders to understand processes being introduced or refined, and leverage this knowledge to inform change management strategies.
  • Design and Develop Training Materials: Create engaging training materials, including eLearning modules, assessments, virtual and in-person instructor-led training courses, webinars, scenarios, exercises, videos, and quick guides, to equip employees with the knowledge and skills needed to follow standard operating processes.
  • Measure and Analyze Impact: Use the Kirkpatrick Model and change management measurement tools to analyze the impact of change management initiatives and identify areas for improvement.
Requirements
  • Education: Bachelor's degree or equivalent in Instructional Design, Learning Technologies, Life Science, Clinical Diagnosis, or a related field, or equivalent work experience. MBA a plus.
  • Work Experience: 9+ years of demonstrable experience in enabling process improvement initiatives in a fast-paced matrixed environment. Experience in a Field Service, Customer Technical Support, or Customer Service role a plus.
  • Skills and Abilities: Strong interpersonal skills and team player with the ability to function autonomously. Experience working in a matrixed organization and building relationships remotely and cross-culturally, effectively communicating and engaging with +3/-3 levels of the organization, and taking a collaborative approach to decision making and problem solving.
About Bio-Rad Laboratories, Inc.

Bio-Rad is a global leader in developing, manufacturing, and marketing high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. As a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. We empower our employees to build their careers and drive change that makes an impact.

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