Front Office Coordinator
6 days ago
We are seeking a highly skilled and compassionate Front Office Coordinator to join our team at Pivot Physical Therapy. As a key member of our staff, you will be responsible for delivering exceptional customer service, managing clinic scheduling, and providing administrative support to our physical therapists.
Key Responsibilities- Provide professional and friendly service to patients and staff, ensuring a positive experience throughout their physical therapy journey.
- Manage clinic scheduling, ensuring patients are matched with the best clinician for their needs and optimal patient flow.
- Coordinate new patient onboarding, including facility tours, data gathering, and physical therapy staff introductions.
- Verify patient medical insurance information, manage insurance requirements, and inform patients of insurance benefits and payment options.
- Communicate patient progress to physicians, nurse case managers, adjusters, and attorneys on behalf of physical therapists.
- Assist with patient expectation management, including frequency and duration of treatment, progression toward functional goals, and discharge planning.
- Organize cultural moments to recognize and appreciate patients' achievements.
- Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
- Provide general office, receptionist, and clerical support to assigned location.
- High School Diploma or GED
- Excellent customer service skills
- Proficient with MS Office, Outlook, and Excel
- Knowledge of healthcare insurance benefits and coverage preferred
- Experience with requesting and managing customer payments preferred
Ability to read, write, and speak English proficiently
Work EnvironmentConsistent with a standard office environment, noise level is low with little to no extraordinary environmental factors.
Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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