Customer Experience Accounts Receivable Supervisor

3 weeks ago


Kennesaw, Georgia, United States Airgas Full time

Job Summary:

The Senior Credit and Collections Manager will be responsible for leading a team of collectors in achieving the goals of the organization. This position requires an experienced person with a proven track record of success in prior credit and collection roles. The successful candidate must have a strong client service mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.

Responsibilities:

  • Supervise a team of approximately 6-9 customer experience representatives for National/Strategic accounts.
  • Scheduling, training, performance evaluation, coaching, and deployment of resources within the department.
  • Provide training and development of Collectors to maximize receivables turnover, minimize risk of loss and provide support to the Division and Regional Companies in order to help effectively maximize sales growth and profitability.
  • Assisting with any duties or tasks assigned.

Requirements:

  • Established a proven track record of success in prior credit and collection roles.
  • Ability to see the collections operation as a financially oriented customer service function which balances cost control with support for the business.
  • Strong client service mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
  • Critical thinking skills and problem-solving ability.
  • Strong mentoring and staff development skills.

Personal Characteristics:

  • Strong organizational, team-building and people skills.
  • Strong communication and leadership skills.
  • Ability to understand the impact on new technologies on processes and costs.
  • Experience integrating new technologies into day-to-day operations.

Education and/or Experience:

  • Associate or Bachelor degree preferred or a minimum of two years in a team leader or supervisory role.
  • Two-plus years accounts receivable experience in a high-volume, fast-paced environment with some experience as a Customer Service Representative, a plus.
  • Exposure to and knowledge of the contract law, secured transactions and bankruptcy issues.
  • Experience with SAP and/or ERP systems is a plus.
  • Ability to manage multiple priorities.

Physical Demands:

  • Limited travel, as required.
  • Able to talk, hear, walk, sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.

Work Environment:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.


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