Customer Relationship Specialist

3 weeks ago


Kennesaw, Georgia, United States Brad Cooper - State Farm Agent Full time

ROLE DESCRIPTION: As a vital member of the Brad Cooper - State Farm Agent Team, you will play a crucial role in our daily business operations and customers' success. Your primary responsibility will be to grow our agency through meaningful client relationships and acting as a liaison between customer needs and agency departments. You will improve the lives of our customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Promote successful and long-lasting customer relations.

QUALIFICATIONS:

  • Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) is preferred.
  • Managing client relationships is preferred.
  • Interest in marketing products and services based on customer needs.
  • Excellent communication skills - written, verbal, and listening.
  • Dedicated to customer service.
  • Able to anticipate customer needs.
  • Able to effectively relate to a customer.

BENEFITS:

  • Paid time off (holidays and personal/sick days).
  • Salary plus commission/bonus.
  • Health benefits.
  • Growth potential/opportunities for advancement within my agency.

About Our Agency:

  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
  • Our office is located in Cobb County, GA.
  • I have been a State Farm agent since 2014.
  • I am a second-generation State Farm agent.
  • I am a proud graduate of the University of Tennessee.
  • Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, and Bronze Tablet.


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