Customer Relationship Specialist
3 weeks ago
ROLE DESCRIPTION: As a vital member of the Brad Cooper - State Farm Agent Team, you will play a crucial role in our daily business operations and customers' success. Your primary responsibility will be to grow our agency through meaningful client relationships and acting as a liaison between customer needs and agency departments. You will improve the lives of our customers by proactively marketing relevant products and services.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Promote successful and long-lasting customer relations.
QUALIFICATIONS:
- Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) is preferred.
- Managing client relationships is preferred.
- Interest in marketing products and services based on customer needs.
- Excellent communication skills - written, verbal, and listening.
- Dedicated to customer service.
- Able to anticipate customer needs.
- Able to effectively relate to a customer.
BENEFITS:
- Paid time off (holidays and personal/sick days).
- Salary plus commission/bonus.
- Health benefits.
- Growth potential/opportunities for advancement within my agency.
About Our Agency:
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Cobb County, GA.
- I have been a State Farm agent since 2014.
- I am a second-generation State Farm agent.
- I am a proud graduate of the University of Tennessee.
- Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, and Bronze Tablet.
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