Collections Specialist

4 weeks ago


Kennesaw, Georgia, United States LendingPoint Full time
Job Summary

As a Collections Specialist at LendingPoint, you will be responsible for resolving account delinquencies and maintaining good customer relations. Your goal will be to effectively communicate with borrowers, understand their situations, and negotiate payment plans to bring accounts current.

Key Responsibilities
  • Establish Customer Relationships: Develop and maintain strong relationships with customers to understand their financial situations and negotiate payment plans.
  • Prevent Loss and Increase Profitability: Negotiate account resolutions and accurately document actions to prevent losses and increase profitability.
  • Review and Verify Accounts: Review and verify account balances and make decisions on the best course of action, including payment plans and recovery plans.
  • Conduct Skip Tracing: Perform investigative activities to locate customers and evaluate their financial situations.
  • Represent the Company: Provide exceptional customer service, represent the company in a professional manner, and adhere to company policies and procedures.
Requirements
  • High School Diploma or Equivalent: Required
  • Collections Experience: One year of collections experience required
  • Communication Skills: Excellent verbal and written communication skills required
  • Business Math Skills: Ability to apply sound business math skills required
Competencies
  • Customer Service: Exceptional attitude and passion for providing outstanding service to external customers
  • Communications: Exhibits good listening and comprehension, expresses ideas and thoughts in written and verbal form
  • Problem Solving and Analysis: Ability to solve issues efficiently and quickly
  • Active Listening: Practices attentive and active listening
  • Negotiation: Explores positions and alternatives to reach outcomes that gain acceptance of all parties
  • Teamwork: Contributes to building a positive team spirit
Work Environment

This role is in-office, with the possibility of remote work from a pre-approved location. The employee will be required to work a flexible schedule, including weekends, as needed.



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