Customer Experience Specialist

5 days ago


Cincinnati, Ohio, United States Shaner Hotel Group Full time
About the Opportunity

We are excited to offer a Customer Experience Specialist position at Hotel Celare in Cincinnati, a premier hospitality destination in the heart of the city. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.

This role offers a competitive salary of $42,000 - $52,000 per annum, along with comprehensive benefits, paid time off, and opportunities for professional growth and development.

Main Responsibilities:

  • Provide exceptional guest service by responding promptly to guest inquiries, resolving any issues that may arise, and ensuring that guests feel welcome and supported throughout their stay.
  • Maintain accurate records and generate daily reports to ensure seamless operations and identify areas for improvement.
  • Develop a thorough knowledge of local attractions and activities to provide guests with personalized recommendations and enhance their overall experience.

Requirements:

  • A high school diploma or equivalent is required, along with a minimum one year of customer service experience, preferably in the hotel industry.
  • Excellent communication and interpersonal skills are essential, with the ability to interact effectively with guests, colleagues, and management.
  • Basic computer skills are preferred, with knowledge of software applications.
  • Bilingual English/Spanish skills are a plus.


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