Front Desk Associate

2 days ago


Chantilly, Virginia, United States Extended Stay Chantilly Dulles S Full time
Job Summary:

As a Front Desk Agent at Extended Stay America Chantilly - Dulles, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.

Responsibilities:
  • Guest Registration: Register guests, handle room assignments, and ensure accurate and efficient check-in and check-out processes.
  • Front Desk Operations: Manage the front desk, handle guest inquiries, and provide information on hotel services, facilities, and local attractions.
  • Communication: Maintain effective communication with guests, colleagues, and other departments to ensure seamless operations.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Administrative Tasks: Perform administrative duties, such as handling mail, messages, and packages, and maintain accurate records.
  • Teamwork: Collaborate with colleagues to achieve team goals, maintain a positive work environment, and contribute to the overall success of the hotel.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office suite.
  • Availability: Willingness to work a varied schedule, including evenings, nights, weekends, and holidays.
Benefits:
  • Competitive Pay: Competitive hourly rate and opportunities for advancement.
  • Benefits Package: Medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and employee assistance program.
  • 401(k) Retirement Plan: Eligibility for a 401(k) retirement plan after an initial waiting period.


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