Customer Experience Specialist

3 days ago


Mechanicsville, Virginia, United States Knitwell Group Full time
About Us

Lane Bryant is a leading plus-size fashion brand that has been empowering women for over 120 years. Our founder, Lena Bryant, revolutionized the fashion industry by creating clothing that made women feel confident and beautiful. Today, we continue to be a champion of inclusivity and diversity, providing a welcoming environment for all customers and associates.

About the Role

We are seeking a Customer Specialist to join our team at our Hanover Square store in Mechanicsville, VA. As a Customer Specialist, you will be responsible for providing exceptional customer service, creating authentic connections with customers, and helping them discover products they love. You will work closely with the store team to maintain a clean, neat, and well-presented store environment, and promote in-store events and company programs that support the brand.

The Impact You Can Have
  • Welcome customers and engage with them to understand their needs and support their shopping experiences.
  • Share your knowledge of our products and services with customers to outfit and inspire them.
  • Uphold brand merchandising and visual standards for a clean, neat, well-presented store.
  • Promote in-store events and company programs that support the brand.
  • Contribute to the store's success by maintaining the highest brand and execution standards.
  • Support an inclusive and welcoming store environment for customers and associates.
You'll Bring to the Role
  • Prior retail experience or customer-focused experience.
  • Passion for styling and love of working with people.
  • Flexible availability - including evenings, weekends, and holidays.
  • Ability to read, write, and communicate in English.
  • Proficient with technology, including an ability to operate store systems accurately.
Benefits
  • Merchandise discount at our brands: 50% off regular-priced merchandise at Lane Bryant, plus you may also be eligible for discounts at other Knitwell Group brands.
  • Support for your individual development plus opportunity for growth within our family of brands.
  • A culture of giving back - opportunities to support our philanthropic partners that benefit local communities.


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