Insurance Customer Support Specialist

2 weeks ago


Mechanicsville, Virginia, United States Teleperformance USA Full time

Category :
Customer Service/Support
About Teleperformance:
Teleperformance is a leading global provider of digital business services.

We offer state-of-the-art, digitally enhanced business solutions to assist top brands in optimizing their operations in impactful and sustainable manners.

With a workforce exceeding 500,000 dedicated individuals fluent in over 300 languages, our extensive reach and local engagement empower us to positively impact our communities, clients, and the environment.


Advantages of working with Teleperformance:

Comprehensive TrainingCompetitive SalariesFull Benefits Package (Medical, Dental, Vision, 401k, and more)Paid Time OffEmployee wellness and engagement initiatives

How to become a Licensed Insurance Agent? Teleperformance provides a 5-day paid training program designed to prepare you for the State Insurance Exam.

What to expect? Teleperformance will assign a trainer, provide learning resources, and cover the expenses for your state exam. Upon passing the exam, we will assist you in acquiring your license across all states and territories where we operate.

Teleperformance and You: By blending advanced technology with personalized service and leveraging deep industry knowledge, we simplify, expedite, and secure people's lives.

We empower businesses to swiftly adapt to evolving demands and are committed to delivering excellence in all our endeavors.

Your role will be pivotal in achieving this goal.

As a Pre-Licensed Representative, you will be the frontline contact for customer inquiries, employing innovative solutions to address diverse questions, issues, and concerns.

Your Responsibilities:

  • Effectively manage and respond to all customer inquiries
  • Deliver outstanding customer service through attentive listening
  • Handle confidential customer information with care
  • Aim to resolve issues during the initial contact through proactive measures
  • Communicate appropriately with customers

We seek motivated individuals who are dedicated to providing exceptional service.

Qualifications:

  • Minimum of 6 months customer service experience
  • Must be over 18 years of age
  • Typing speed of at least 25 wpm
  • High School Diploma or GED
  • Proficient with desktop computer systems
  • Strong oral and written communication skills
  • Preferred: 6 months of Call Center experience
  • Logical problem-solving abilities
  • Availability for various shifts
  • Familiarity with Windows operating systems
  • Organizational and prioritization skills

Be Part of Our Culture:

We are committed to fostering an environment where employees feel valued, inspired, and supported, enabling them to bring their best selves to work each day.

We believe that a happy and healthy workforce is more productive, creative, and engaged. Our commitment extends to providing a workplace that promotes well-being and a healthy work-life balance.

Furthermore, we are dedicated to cultivating a culture of inclusion and diversity, ensuring that everyone feels welcomed and appreciated.


Teleperformance is an Equal Opportunity Employer.

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