Customer Experience Specialist
7 days ago
We are seeking a highly skilled Customer Service Representative to join our team at 1st Franklin Financial. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and providing top-notch support to our clients.
Key Responsibilities:
- Provide personalized support to customers via phone, email, and in-person interactions
- Resolve customer complaints and concerns in a timely and professional manner
- Collaborate with internal teams to ensure seamless customer experiences
- Stay up-to-date on product knowledge and industry trends to provide informed solutions
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of customer service experience in a retail or banking environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer:
- Competitive hourly rate: $14.00 to $15.75 per hour
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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