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Automotive Customer Service Specialist
2 months ago
Position Overview: Are you a motivated and customer-focused professional eager to advance your career in the automotive sector? We are looking for a dedicated and skilled BDC Representative to become an integral part of our team at Page Auto Group. In this role, you will be essential to our dealership's success by providing outstanding customer service and efficiently handling incoming inquiries.
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries promptly and professionally via phone, email, or online chat. Deliver precise information regarding our vehicles, services, promotions, and pricing.
- Lead Management: Manage and prioritize incoming leads from various channels, ensuring timely follow-up to enhance lead conversion rates.
- Appointment Coordination: Work with customers to arrange test drives, service appointments, and dealership visits. Keep an organized calendar to optimize dealership traffic and improve customer experience.
- Relationship Development: Build strong relationships with potential and existing customers by actively listening to their needs and providing tailored solutions, fostering long-term loyalty.
- Data Management: Maintain accurate customer information and interaction records in the dealership's CRM system. Utilize CRM tools to track sales opportunities and monitor customer preferences.
- Team Collaboration: Work closely with sales, service, and marketing teams to ensure effective communication and support in achieving dealership goals.
What We Offer: We provide a competitive salary and benefits package, ongoing training and development opportunities, and a supportive work environment where your contributions are valued.
Requirements:
- Prior experience in a customer service or sales role
- Excellent verbal and written communication skills
- Strong interpersonal skills with the ability to connect with diverse customers
- Proficiency in CRM software and dealership technology
- Exceptional time management and organizational abilities
- Able to thrive in a fast-paced, goal-oriented environment
- Knowledge of the automotive industry and dealership operations is advantageous
