Front Office Team Lead

2 weeks ago


Atlanta, Georgia, United States Highgate Hotels Full time
Front Office Supervisor Job Description

The Front Office Supervisor plays a vital role in ensuring a seamless and enjoyable experience for our guests. Key responsibilities include:

Key Responsibilities:
  • Providing exceptional customer service to all guests, responding promptly to their needs and concerns.
  • Managing the front desk operations, including check-in, check-out, and room assignments.
  • Supervising a team of front office staff, providing guidance and support to ensure excellent service delivery.
  • Collaborating with other departments to maximize room revenue and occupancy.
  • Ensuring compliance with hotel policies and procedures.

Requirements: To be successful in this role, you will need excellent communication and interpersonal skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.



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