Front Desk Representative
4 days ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Staybridge Suites. As a pivotal member of our hotel staff, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of professionalism in all interactions.
Key Responsibilities:- Guest Service: Warmly welcome and greet all guests, ensuring a positive first impression and setting the tone for their stay.
- Front Desk Operations: Manage the front desk area, including handling cash transactions, processing guest requests, and maintaining accurate records.
- Communication: Effectively communicate with guests, colleagues, and management to ensure seamless operations and resolve any issues that may arise.
- Problem-Solving: Anticipate and resolve guest complaints and concerns in a professional and courteous manner.
- Team Collaboration: Work closely with other departments, including housekeeping and maintenance, to ensure a smooth and efficient operation.
- Education: High School Diploma or equivalent required.
- Skills: Proficiency in Microsoft Office programs, excellent communication and problem-solving skills, and ability to work in a fast-paced environment.
- Availability: Must be available to work morning and evening shifts, including weekends and holidays.
- Competitive Wages: We offer a competitive hourly rate and opportunities for advancement.
- Benefits: Our benefits package includes vacation and paid time off, hotel discounts, holiday pay, and birthday pay.
- Professional Development: We invest in our employees' growth and development, providing opportunities for training and advancement.
The primary language used in this job description is English (en-US).
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