Residential Leasing Representative

Position: Leasing Consultant

Reports To: Property Manager

The objective of this job description is to outline the responsibilities and tasks associated with the role of Leasing Consultant.

While the following details provide a thorough overview of this position, it is important to recognize that some duties may not be explicitly mentioned. Each individual is expected to undertake any reasonable task or request that aligns with achieving company goals.

Job Summary: The Leasing Consultant serves as the sales representative for the property, primarily responsible for welcoming potential residents, showcasing the features and advantages of the property, and securing lease agreements from qualified applicants. This role is highly service-oriented, aiming to ensure that current residents feel valued and at home within their community. The Leasing Consultant will escalate any situations requiring authority beyond their responsibilities.

Key Responsibilities:

• Conduct all operations in compliance with company policies, Fair Housing regulations, and all relevant laws governing apartment leasing.
• Acquire comprehensive knowledge of Fair Housing Compliance laws or participate in Fair Housing Training within the initial 90 days of employment.
• Understand lease contracts, applications, and supplementary documents thoroughly.
• Familiarize oneself with company policies and procedures as detailed in the Employee Handbook and Operations Manual.
• Promptly report any illegal activities by vendors, residents, or employees to the immediate supervisor or AVP.

Marketing and Leasing Duties:

• Foster a professional yet welcoming atmosphere in the leasing office and other areas where potential and current residents interact.
• Keep the work area tidy and organized.
• Inspect model units and available vacancies daily to ensure cleanliness.
• Manage incoming phone inquiries, addressing each call appropriately, whether from prospective residents, upset residents, or service requests, and transferring calls to the Assistant Manager or Manager as necessary.
• Engage with prospective residents, assess their needs and preferences, and present the community and specific apartments, highlighting key features and benefits.
• Stay informed about local market trends and conditions, contributing ideas to the Manager for property marketing and enhancing resident satisfaction.
• Execute outreach marketing initiatives.

Administrative Tasks:

• Accurately complete all lease applications, process verification, and inform prospective residents of outcomes.
• Prepare all lease documentation, including related addenda, in accordance with company policy.
• Accept rent and deposits (excluding cash or incomplete money orders) and provide receipts using only approved company formats.
• Complete Guest Information forms for all prospects, send thank-you notes, and conduct follow-ups.
• Record phone and walk-in traffic from Welcome Cards into the system daily.
• Inspect the property regularly, picking up litter and reporting maintenance needs to the Manager.
• Monitor office supply inventory weekly and report needs to the Manager.
• Organize and file relevant reports, leases, and paperwork daily.
• Attend company meetings as required.
• Document all resident communications in the lease file conversation log.
• Assist the Manager and Assistant Manager in preparing daily and weekly reports and market surveys.
• Accompany external vendors on service calls for occupied apartments when necessary.

Training Requirements:

• Complete all required training courses by the specified deadlines. Commissions and bonuses will not be awarded to those with overdue training.

General Duties:

• Perform any additional tasks assigned by the Manager or Property Supervisor.

Qualifications:

Successful candidates will demonstrate strong leasing and closing skills, organizational abilities, and basic computer proficiency.

Work Hours: Flexible work hours are required, often including weekends and holidays. Employees may work between 20-40 hours per week, depending on full-time or part-time status. Overtime must be pre-approved by the supervisor.

Physical Requirements:

• Ability to alternate between standing and sitting, with approximately 70% of the time spent on feet and 30% at a desk.
• Frequent physical activities include bending, stooping, squatting, picking up litter, filing, climbing stairs, showing and inspecting the community, and operating office equipment.

Vision Requirements:

• Constant need to complete forms, review reports, and view computer screens, with frequent attention to detail.

Hearing and Speaking Requirements:

• Regular communication with prospects, residents, vendors, and corporate staff, both over the phone and in person.

Driving/Traveling Requirements:

• Frequent use of personal transportation for property inspections, banking, corporate visits, outreach marketing, and property-related errands.
• Must possess a valid driver's license and maintain automobile insurance.

Working Environment:

• Primarily indoors, with frequent outdoor exposure in various weather conditions.

Reasoning Development:

• Moderate reasoning skills are required to apply logical thinking to practical situations and follow standardized procedures with minor deviations.

SunRidge Management Group is an equal opportunity employer and maintains a drug-free workplace.