Customer Service Representative

4 weeks ago


Springfield, Massachusetts, United States Schnitzer Steel Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our retail sales team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service, promoting sales, and maintaining a high level of integrity in all aspects of your work.

Key Responsibilities:

  • Promote the Pick-n-Pull Safety Culture and maintain a high level of integrity in all aspects of your work.
  • Provide required information to customers as they enter the store and offer friendly and enthusiastic answers to customer questions.
  • Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
  • Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list.
  • Complete sales training and follow the Pick-n-Pull 5 Step Sales Model.

Requirements:

  • Must work safely at all times and have good people skills with an outgoing friendly positive attitude.
  • Able to work retail hours including overtime, weekends, and holidays, and have reliable means of transportation.
  • Must be able to read, write, and speak in the English language, and be proficient in automotive part/product identification.
  • Previous experience in a retail environment is preferred but not required.

Working Conditions:

  • Exposure on a regular basis to outdoor weather conditions and occasional noisy conditions and machinery operation.

About Schnitzer Steel:

Schnitzer Steel Industries, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin, or any other protected status under local, state, or federal law.



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