IT Support Specialist

1 month ago

Burlington, Vermont, United States Beta Technologies Full time
About the Role

BETA Technologies is seeking a skilled IT Support Technician to join our dynamic team. As a member of our helpdesk, you will be the frontline for IT support, helping resolve technology issues efficiently and delivering an exceptional customer experience.

Key Responsibilities
  • Provide end-user support to resolve computer hardware, software, audio video, basic networking, printing, and other technology-related issues in a timely and professional manner
  • Be the first point of contact for IT issues, delivering exceptional service to our users
  • Utilize an electronic ticketing system for opening, closing, resolving, escalating, and tracking requests and activities
  • Maintain and install conference room audio video systems and related equipment
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Plan and conduct new hire training related to the use of hardware and productivity software
  • Create and maintain IT documentation in a detailed manner
  • Participate in team meetings and corporate activities
Requirements
  • Proficiency in troubleshooting across Windows, Mac, and Linux operating systems
  • Experience in administration and provisioning of user accounts and devices
  • Exposure to Google Admin, Microsoft Entra, Microsoft Intune, and Apple Business Manager
  • Strong technical writing skills for creating clear and detailed documentation
Above and Beyond Qualifications
  • Experience with Atlassian products like Confluence and Jira
  • Knowledge of workplace communication tools like Slack, Zoom, Google Meet, and Microsoft Teams
  • Familiarity with ERP, PLM, and ALM software like PLEX, Polarion, 3DX, and Solidworks
  • Basic understanding of common scripting in Powershell
  • Ability to troubleshoot or diagnose network issues
  • Experience with installing and supporting audio-video equipment
Physical Demands and Work Environment

Capable of lifting up to 50 pounds when necessary. Off-hours work is sometimes required to perform off-hours system maintenance. Occasional travel may be required for on-site support and system installations.

Inclusivity Statement

BETA Technologies provides equal employment opportunity to all individuals regardless of their race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, place of birth, citizenship, disability, veteran or military status, health coverage status, HIV status, genetic information, crime victim status, pregnancy or a pregnancy-related condition or any other characteristic protected by state, federal, or local law.

The company does not discriminate, and will not discriminate, and will not tolerate discrimination, based on any of these characteristics during the application process or in employment.

All offers of employment at BETA Technologies are contingent upon favorable results of a thorough background check.

BETA Technologies is an E-Verify employer.

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