Customer Service Representative
4 weeks ago
About the Role:
We are seeking a highly skilled Customer Service Representative to join our Otisline team. As a key member of our customer care call center, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.
Key Responsibilities:
- Receive, document, and process service requests from customers, mechanics, and Otis local offices utilizing Salesforce Service Cloud.
- Ensure the timely dispatching of service mechanics and escalate requests to Otis field management as appropriate.
- Work on other tasks as necessary, such as elevator phone programming and continuous improvement activities.
Requirements:
- High school diploma
- Dedicated workspace and high-speed internet
- Excellent customer service skills, including professional phone etiquette and the ability to handle difficult customers and trapped elevator passengers.
- Strong familiarity with computers and basic application familiarity.
- Excellent communication skills, including speaking, listening, and writing, as well as attention to detail and the ability to follow standard processes and procedures.
- Ability to attain and maintain department performance metrics, such as call handle time, schedule adherence, and quality monitoring.
- Regular attendance, including the ability to start assigned shift on-time, is mandatory.
- Ability to type at least 25 wpm with accuracy.
- French/English language required (bilingual monthly bonus also included).
About Otis Worldwide:
At Otis Worldwide, we are committed to providing exceptional service to our customers and passengers. We are a global leader in the elevator and escalator industry, with a proven legacy of innovation and a resilient business model. We provide opportunities, training, and resources to build leadership and capabilities in Sales, Field, Engineering, and Major Projects. Our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
What We Offer:
- A diverse, global team with a trusted and caring community
- Opportunities for growth and development
- A comprehensive benefits package
- A competitive salary and bonus structure
- A dynamic and fast-paced work environment
How to Apply:
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
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