IT Customer Experience Specialist

4 weeks ago


Bloomfield, Connecticut, United States Kaman Full time

Overview:

Kaman Corporation is a leader in delivering technical breakthroughs and innovative solutions for our customers. As a member of the IT Customer Experience team, you will play a critical role in providing end-to-end IT customer care, ensuring continuity of service and delivering exceptional support to our clients.

Key Responsibilities:

  • Provide hardware and software support on client devices, including installation, troubleshooting, upgrades, and removal.
  • Partner with technical teams to perform root cause analysis and smart hands activity on client devices.
  • Work within ServiceNow system for ticketing, recording updates, call routing, and updating asset information.
  • Escalate issues as required to appropriate support tier.
  • Cross-functional collaboration with other IT teams and internal business stakeholders.

Requirements:

  • 3+ years of IT client device or service desk support experience.
  • Foundational understanding of Windows operating system, client peer network functionality, Microsoft active directory users and groups, and concepts such as On Prem and Azure Cloud as it pertains to client device, hardware, and software.
  • Excellent customer interaction and time management skills.
  • Proficiency in documentation and call annotation.

What We Offer:

Kaman Corporation offers a dynamic and supportive work environment, with opportunities for growth and development. We are committed to providing our employees with the tools and resources they need to succeed.



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