Customer Service Senior Supervisor

4 weeks ago


Bloomfield, Connecticut, United States The Cigna Group Full time

The role of Customer Service Senior Supervisor - Medicare CTM Complaint Resolutions is a leadership position within the Cigna Medicare Customer & Client Service Experience (CCSE) Organization.


Key Responsibilities:

Oversee the daily activities of the CTM team to ensure compliance, internal operating metrics, and employee engagement standards are achieved.

Drive continuous improvement within the department and partner with other functional areas to resolve complaints and optimize the overall customer experience.

Supervise and motivate a team of people with diverse skills, responsibilities, and geographic locations.

Oversee reporting data to help drive down complaints and coordinate with matrix partners to ensure timely resolution of CTM complaints.


Requirements:

At least 2 years of previous management in operations or people leadership experience.

Medicare experience required.

Knowledge of Medicare systems and/or Medicare CTMs/Grievance/Appeal functions a plus.

Must be computer proficient.


Benefits:

Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.

401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, and paid holidays.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.



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