Customer Success Advocate

2 weeks ago

Orlando, Florida, United States Biller Genie Full time

Join Our Team as a Subscriber Success Specialist

We are seeking a proactive and enthusiastic Subscriber Success Specialist to become a vital part of our team at Biller Genie.

In this role, you will engage with our subscriber accounts through various communication channels including cases, emails, chats, and phone calls. Your primary focus will be on enhancing engagement by providing training, support, and promoting product adoption while also identifying opportunities for upselling subscriptions.

Key Responsibilities:

  • Assist, train, and support subscriber accounts through multiple platforms.
  • Encourage the utilization of our features to minimize account churn.
  • Deliver courteous, professional, and effective customer support.
  • Identify and resolve customer-reported issues, collaborating with our support and development teams.
  • Conduct training sessions with subscribers to address reported issues.
  • Document support cases, detailing interactions, reported issues, and solutions while adhering to internal processes.
  • Create help center articles to enhance our online knowledge base.
  • Work diligently to resolve subscriber issues with passion and commitment.
  • Assist internal teams with customer-reported inquiries and software-related questions.
  • Stay informed about new features and updates in our software.
  • Thrive in a dynamic, fast-paced environment surrounded by a dedicated team that shares the Biller Genie vision.

Qualifications:

  • 2-5 years of experience in technical customer success or support, preferably in SaaS, fintech, or startup environments.
  • Strong multitasking and prioritization skills, able to manage multiple projects calmly and efficiently.
  • Attention to detail and the ability to perform well in a high-energy, high-expectation setting.
  • Excellent written and verbal communication skills, along with strong interpersonal abilities.
  • Familiarity with QuickBooks, Salesforce, or payment processing is advantageous but not mandatory.

We provide comprehensive training and the latest technology to ensure your success, with high expectations for performance as we continue to grow. This role is essential to our business's growth and success, and we are looking for an entrepreneurial-minded individual who aligns with our vision and growth strategies.

Benefits:

  • Comprehensive Medical, Dental, and Vision plans.
  • 401k with company match.
  • Flexible, Unlimited Paid Time Off (PTO) policy.

Our Mission:

To deliver an automated A/R platform that seamlessly integrates with existing business processes for the SMB market.

Our Core Values:

  • Get Shit Done Right: We ensure tasks are completed accurately and on time.
  • Own It: We are experts in our field and confident in addressing issues.
  • Catch Up: We thrive in a fast-paced environment.
  • Believe in the Genie: We are passionate about our team's journey.
  • Class Shines: We communicate with purpose and professionalism.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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