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Customer Success Specialist

2 months ago

Orlando, Florida, United States ES Solutions Firm Full time
Job Overview

At ES Solutions Firm, we value our long-standing partnerships with clients and strive to foster a culture of growth and collaboration. Our Client Services Team plays a vital role in delivering exceptional customer experiences, driving business growth, and building lasting relationships with our clients.

Key Responsibilities
  • Client Communication: Establish and maintain open lines of communication with clients, their customers, and our Client Services Team to ensure seamless collaboration and issue resolution.
  • Relationship Building: Develop and maintain strong, long-lasting business relationships with clients, identifying opportunities to upsell and cross-sell products and services.
  • Client Support: Provide timely and effective support to clients, troubleshooting issues, and resolving concerns in a professional and courteous manner.
  • Process Coordination: Collaborate with the sales team to ensure efficient order processing, installation scheduling, and timely completion of sales targets.
  • Team Collaboration: Work closely with fellow Client Services Representatives, Customer Service, and Sales team members to achieve shared goals and objectives.
Requirements
  • Education: High School Diploma or equivalent certification required; Bachelor's Degree in Business Administration, Communications, Marketing, or related field preferred.
  • Experience: 1-3 years of experience in Client Relations, Customer Service, Hospitality, Sales, or related field preferred.
  • Skills: People-oriented, passionate about building relationships, charismatic, and personable demeanor; results-driven, self-motivated, and proactive in improving interpersonal skills.

ES Solutions Firm is an equal opportunities employer committed to diversity and inclusion. We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.