Healthcare Access Coordinator

2 weeks ago

Leander, Texas, United States Gateway Community Health Center Full time
Job Overview

POSITION SUMMARY: The role involves delivering operational assistance for newly established service sites aimed at enhancing the health of low-income women in marginalized communities. This is achieved by broadening access to preventive healthcare and supportive services through established women's health initiatives.


SUPERVISION: This position reports directly to the Program Manager.


PHYSICAL REQUIREMENTS: Job responsibilities may involve extended periods of sitting, bending, and stooping. The role may also require lifting items weighing up to 25 pounds and utilizing office equipment such as computers, telephones, copiers, and scanners.


KEY RESPONSIBILITIES:

  • Evaluate patients' obstacles to accessing women's preventive health services using a structured assessment tool that includes screening for non-medical service needs.
  • Provide education to patients regarding available services using standard educational resources.
  • Monitor patient follow-ups to assess progress in obtaining necessary services.
  • Gather data to analyze the primary outcomes of patient navigation, including adherence to service recommendations and tracking patients who do not follow up.
  • Maintain detailed records, including the number of patients served, referrals made, outcomes achieved, and other relevant activities.
  • Establish and sustain communication with patients to facilitate referrals and follow-up activities.
  • Demonstrate the ability to work effectively in diverse environments with culturally varied families and communities, exhibiting cultural sensitivity.
  • Continuously enhance knowledge of community needs, resources, services, and programs available.
  • Ensure confidentiality in accordance with HIPAA regulations regarding patient information.
  • Collaborate as part of a team while also being self-motivated and proactive.
  • Engage in all mandatory training and educational sessions required by the program.
  • Perform additional duties as assigned.

MINIMUM REQUIREMENTS:

  • Bachelor's degree in Social Work, Sociology, Psychology, Health Education, or a related field from an accredited institution.
  • Equivalent experience in a healthcare setting may substitute for educational qualifications.
  • Bilingual proficiency in English and Spanish is preferred.
  • Possession of reliable transportation.
  • Valid driver's license and appropriate liability insurance.

SKILLS AND COMPETENCIES:

  • Ability to work collaboratively or independently to promote community education and encourage client engagement.
  • Effective communication skills in both English and Spanish.
  • Capability to interpret, comprehend, and execute instructions and directives.
  • Ability to work autonomously and as part of a team.
  • Willingness to accept guidance and supervision.
  • Basic understanding of compliance and HIPAA regulations.
  • Ability to cultivate and maintain positive working relationships with colleagues, visitors, and patients.
  • Proficient in Microsoft Office Suite (Excel, Word, Publisher, and PowerPoint).
  • Ability to adapt to various settings while being culturally aware and sensitive.
  • Commitment to maintaining confidentiality of sensitive information.
  • Clear expression of ideas, concerns, or issues.
  • Sound judgment in evaluating situations and making informed recommendations.
  • Flexibility to work varied hours as needed.

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