Customer Service Representative
5 days ago
About the Role
We are seeking a highly skilled and customer-focused Spanish Speaking Customer Service Representative to join our team at Veterans United Home Loans. As a key member of our Customer Service Center, you will play a vital role in providing exceptional service to our clients and ensuring their needs are met.
Key Responsibilities
- Respond to inbound calls and inquiries from clients in a professional and courteous manner.
- Provide accurate and timely information about our loan products and services.
- Work collaboratively with other departments to resolve client issues and concerns.
- Utilize strong communication and interpersonal skills to build rapport with clients and colleagues.
- Stay up-to-date on company policies, procedures, and product knowledge to provide informed and accurate responses.
Requirements
- High school diploma or equivalent required.
- 2+ years of customer service experience in a call center or similar environment.
- Fluency in Spanish language, both written and verbal.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Excellent communication and interpersonal skills.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- A chance to make a real difference in the lives of our clients.
About Us
Veterans United Home Loans is a leading provider of VA-guaranteed home loans and a proud supporter of our nation's veterans. We are committed to providing exceptional service and support to our clients and communities.
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