Customer Service Manager
2 weeks ago
Burlington Stores is seeking a highly skilled and motivated Customer Service Lead to join our team. As a key member of our retail team, you will play a critical role in delivering exceptional customer experiences and driving sales growth.
The successful candidate will be responsible for leading customer service initiatives, managing the front-end area, and coordinating with other teams to ensure seamless operations. You will also be expected to maintain a high level of professionalism, work effectively in a team environment, and adapt to changing priorities.
Responsibilities:
- Lead customer service initiatives and inspire associates to deliver exceptional service
- Manage the front-end area, maintaining a clean and organized workspace
- Coordinate meal and break periods and monitor schedule adherence
- Work collaboratively with other teams to drive sales growth and improve customer satisfaction
Requirements:
- Flexible schedule required, including evenings, weekends, and holidays
- Able to lift and move boxes weighing 40 lbs. or more
- Able to stand and walk for extended periods
What We Offer:
- Competitive hourly wage: $18.50
- Flexible hours
- Associate discount
- Part-time benefits package (medical coverage, 401(k) plan)
- Paid time off and paid holidays
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