Customer Service Representative
1 day ago
Level
Experienced
Job Location
DC - Washington, DC
Remote Type
Fully Remote
Position Type
Contractor
Education Level
College degree preferred
Salary Range
$22.42 - $22.42 Hourly
Job Category
Customer Service
Description
Job Overview
Customer Service Representative ensures customer expectations are accurately determined and fully met. The Customer Service Representative may be assigned to support specific customers or areas.
A Day In The Life
• Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution
• Work with customers to complete the online process of selecting benefits, including answering questions about completing the process, verifying submission of benefit selection, and assisting with completion
• Perform data entry and information searches in a customer management system
• Research and resolve mostly routine and some non-routine, more complex customer problems and inquiries, and provide information to customers regarding requests and inquiries regarding employee programs and benefits
• Analyze a customer's service needs and refer to other service or technical departments for follow-up as needed
• Building and maintaining customer relationships, de-escalating customer issues, and escalating to the proper person/department as needed
• Keeping clear up to date records and documentation
• Assisting customers with basic technical questions
• Attend meetings and training sessions as requested
• respond to and resolve routine, technical customer problems and inquiries related employee benefits
What will help you thrive in this role?
Education & Experience:
• High school diploma or GED required / college degree preferred.
• Minimum 3-5 years previous customer service experience.
• Experience in a manufacturing or made to order business environment preferred.
• International account/export compliance knowledge a plus.
Skills:
• Strong verbal and written communication skills necessary
• Strong Microsoft Office Suite skills/experience
• Problem Solving and Prioritization
• Account/Project management
• Multi-Tasking
Qualifications
Qualifications
- MUST BE A DC RESIDENT
- Minimum 3-5 years previous customer service experience
- Strong verbal and written communication skills necessary
- Problem Solving and Prioritization
- Account/Project management
- Multi-Tasking
- Customer Service Representative ensures customer expectations are accurately determined and fully met
- The Customer Service Representative may be assigned to support specific customers or areas
- Manage customer inquiries via phone and email
- Building and maintaining customer relationships, de-escalating customer issues, and escalating to the proper person/department as needed
- Keeping clear up to date records and documentation
- Assisting customers with basic technical questions
- Attend meetings and training sessions as requested
- Other duties as assigned
-
Customer Service Representative
2 months ago
Washington, United States LMI Aerospace Full timeThe CSR Serves as the point of contact with external customers. This position processes sales orders, resolves customer requests, questions and complaints, and maintains positive relations with our customers. The CSR will focus much of his/her attent Customer Service Representative, Customer Service, Representative, Delivery, Retail, Manufacturing
-
Customer Service Representative
5 days ago
Washington, United States ASPEN OF DC INC Full timeJob DetailsLevelExperiencedJob LocationDC - Washington, DCRemote TypeFully RemotePosition TypeContractorEducation LevelCollege degree preferredSalary Range$22.42 - $22.42 HourlyJob CategoryCustomer ServiceDescriptionJob OverviewCustomer Service Representative ensures customer expectations are accurately determined and fully met. The Customer Service...
-
Customer Service Representative
1 month ago
Washington, United States Moon Moments Ltd Full timeCustomer Service Representative | Immediate State Onsite- Washington, DC ( This position is based on-site in Washington, DC. Only candidates with full legal authorization to work in the United States will be considered.) Are you passionate about delivering exceptional customer experiences while achieving sales success? Our client is seeking energetic and...
-
Customer Service Representative
3 weeks ago
Washington, United States Style Netbox Full timeJoin Our Team: Customer Service Representative Are you a people person with a passion for delivering exceptional service? Style Netbox is seeking a friendly and professional Customer Service Representative to join our team in Washington, DC. In this role, you'll be the first point of contact for our clients, ensuring their needs are met with efficiency and...
-
Customer Service Representative
1 day ago
Washington, United States Style Netbox Full timeJoin Our Team: Customer Service RepresentativeAre you a people person with a passion for delivering exceptional service? Style Netbox is seeking a friendly and professional Customer Service Representative to join our team in Washington, DC. In this role, you'll be the first point of contact for our clients, ensuring their needs are met with efficiency and...
-
Customer Service Representative
3 days ago
Washington, United States Style Netbox Full timeJoin Our Team: Customer Service RepresentativeAre you a people person with a passion for delivering exceptional service? Style Netbox is seeking a friendly and professional Customer Service Representative to join our team in Washington, DC. In this role, you'll be the first point of contact for our clients, ensuring their needs are met with efficiency and...
-
Customer Service Representative
11 minutes ago
Washington, Washington, D.C., United States Exela Technologies Inc. Full timeJob Summary: Exela Technologies Inc. is seeking a skilled Customer Service Representative to join our team. This role requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.We are looking for an individual who can maintain high levels of customer satisfaction while providing exceptional...
-
Customer Service Representative
4 weeks ago
Washington, United States Advanced Plumbing Systems Full timeAre you ready to dive into a dynamic career where your communication skills and organizational prowess can shine? Look no further - Advanced Plumbing Systems LLC is on the hunt for a dedicated full-time Customer Service Representative to join our team in Washington, MO! You will earn $16 to $18/hour, based on experience. We also provide excellent benefits,...
-
Customer Service Representative
2 months ago
Washington, United States Style Netbox Full timeCustomer Service Representative - Scottsdale, AZ At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We're not just a marketing agency, but your creative partners on a journey to redefine your brand's potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire,...
-
Customer Service Representative
1 day ago
Washington, United States Ladgov Corporation Full timeAt Ladgov Corporation, we are seeking a highly skilled Customer Service Representative to join our team. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and possess strong communication skills.The estimated annual salary for this position is $65,000 - $80,000, depending on location and...
-
Customer Service Representative
1 week ago
Washington, United States Which Wich Superior Sandwiches Full timeAbout the RoleWe're seeking a Customer Service Representative to join our team! In this role, you'll be responsible for providing top-notch customer service and support to our guests. Your goal will be to create a positive and memorable experience for each and every guest who walks through our doors.
-
Customer Service Representative
2 weeks ago
Washington, United States Uniqlo Full timeAs a Customer Service Representative at UNIQLO, you'll be responsible for creating memorable experiences for our customers. We're looking for someone who is passionate about delivering excellent service, has a keen eye for detail, and can work effectively in a fast-paced environment.Key ResponsibilitiesListen attentively to customers' queries and concerns,...
-
Customer Service Representative
3 weeks ago
Washington, United States DHL Full timeDHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. As the world's leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join...
-
Customer Service Representative
1 week ago
Washington, Pennsylvania, United States Walmart Full timeAs a Customer Service Representative at Walmart, you'll have the opportunity to work in a dynamic retail environment. Estimated salary for this role is around $18-$25 per hour, depending on location and experience.About the Job:You will be responsible for reviewing customer orders, locating and selecting merchandise on the sales floor, and ensuring that...
-
Customer Service Representative
1 week ago
Washington, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Customer Service Representative in Washington, District of Columbia. The chosen candidate will work within the housing industry, primarily interacting with customers on the housing waitlist or seeking to apply for the waitlist. This role involves a significant...
-
Customer Service Representative
11 minutes ago
Washington, United States Equinox Group Full timeAt Equinox Group, we are looking for a Customer Service Representative to provide exceptional support to our members. The salary for this role is estimated to be around $45,000 per year, depending on experience and qualifications.The ideal candidate will have excellent communication skills, be energetic, creative, and enthusiastic. They will professionally...
-
Customer Service Representative
1 week ago
Washington, Washington, D.C., United States Domino's Pizza LLC Full time**About the Role:**We are seeking a skilled and friendly Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our front-of-house staff, you will be responsible for delivering exceptional customer experiences.**Key Responsibilities:Greet customers and provide them with a positive experienceTake customer orders using...
-
Customer Service Representative
1 week ago
Washington, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Customer Service Representative in Washington, District of Columbia. This role involves significant interaction with customers, particularly those on the housing waitlist or interested in applying for the waitlist. As part of your responsibilities, you will be...
-
Customer Service Representatives
2 weeks ago
Washington, Washington, D.C., United States Tatte Holdings LLC Full timeOverviewTatte Holdings LLC is a leading provider of high-quality coffee and baked goods. Our cafes are known for their warm and welcoming atmosphere, where guests can enjoy delicious food and beverages in a comfortable setting.CompensationThe estimated salary for this position is between $22-$26 per hour, plus tips, making the total compensation range around...
-
Customer Service Representative
2 weeks ago
Washington, Washington, D.C., United States Wegmans Food Markets Full timeJob OverviewWe are seeking a skilled Customer Service Representative to join our team at Wegmans Food Markets. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and have a keen interest in the food industry.Key ResponsibilitiesProvide top-notch customer service, addressing customer needs in a...