Technical Customer Service Manager

3 weeks ago

Washington, Washington, D.C., United States WEG Transformers USA Full time
Job Summary

The Technical Customer Service Leader at WEG Transformers USA is responsible for overseeing the installation and field testing of Power Transformers (PT), addressing and resolving warranty claims, and providing full responses to requests for spare parts for Power & Distribution Transformers (DT). This role enforces internal and external policies and procedures and interacts with customers regarding PT & DT warranty claims, service, or parts questions and requests.

This position requires strong organizational skills, analytical skills, and ability to interpret technical layout drawings. The ideal candidate will have a strong background in transformer operation/functionality and troubleshooting, as well as project management knowledge and/or experience.

Responsibilities:

  • Coordinate the receiving, installing, assembling, and testing of power transformers in the field.
  • Review specifications to determine technical requirements and define the scope of work.
  • Conduct discussions with the customer to clearly establish their requirements.
  • Participate in project updates with factory PMs, customers, and contractors.
  • Set up clear agendas for meetings.
  • Document fully and promptly report when a project goes over budget.

Requirements:

  • Associate's degree from an accredited two-year college or equivalent experience.
  • Knowledge of transformer operation/functionality and troubleshooting or the ability to learn.
  • Ability to work with diverse groups and manage projects through to completion.
  • Proficiency with computer programs, including spreadsheets and custom programs.
  • Current work authorization for employment in the United States.
  • Successful completion of application, talent assessment, interview, background, and drug screens.

Salary: $87,775 to $137,000 per year, depending on experience.

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