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Customer Service Representative
2 months ago
We are a leading engineering consultancy firm dedicated to providing innovative and sustainable engineering solutions to a wide range of industries.
Job SummaryWe are seeking a dedicated and detail-oriented Customer Service Representative to provide exceptional customer support, manage client communications, and support the day-to-day operations of our engineering projects.
Key Responsibilities:- Client Interaction: Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing information about our services.
- Project Support: Assist in coordinating and tracking project timelines, ensuring client requirements are met and communicated effectively to the engineering team.
- Communication: Maintain customer experience with regular communication with clients through various channels, providing updates on project status and gathering feedback.
- Documentation: Prepare and maintain accurate records of client interactions, project progress, and service reports.
- Problem Resolution: Identify and resolve client concerns promptly, escalating complex issues to appropriate team members or management when necessary.
- Quality Assurance: Ensure that all client interactions are handled professionally and in accordance with company standards and policies.
- Team Collaboration: Work closely with the engineering team to relay client needs and ensure seamless project execution.
- Administrative Tasks: Perform various administrative duties such as scheduling meetings, preparing reports, and handling correspondence.
- Education: High school diploma or equivalent; Bachelor's degree in Business Administration, Communication, or a related field is preferred.
- Experience: Previous experience in customer care, preferably within an engineering or technical environment.
- Excellent Communication and Interpersonal Skills
- Strong Organizational and Multitasking Abilities
- Proficient in Microsoft Office Suite and Customer Relationship Management (CRM) Software
- Ability to Understand and Convey Technical Information
- Problem-Solving Skills with a Proactive Attitude
We offer a competitive salary and benefits package, opportunities for professional development and growth, and a supportive and collaborative work environment.
This position is open to candidates in various locations, including Jacksonville, Florida, Denver, Colorado, and Las Vegas, Nevada.
