Field Operations Specialist
4 weeks ago
Job Summary: We are seeking a skilled Field Operations Specialist to join our team at Pyramid Consulting, Inc. The ideal candidate will have a strong background in IT infrastructure support and be able to work independently in a fast-paced environment.
Key Responsibilities:
- Provide operational support for IT infrastructure in office environments, reservation centers, and airport locations.
- Implement and support desktop devices, applications, peripherals, telephone systems, network devices, and airline-specific equipment.
- Perform physical relocation of IT infrastructure devices and upgrade services as specified in service requests.
- Verify assets in accordance with client policy and update asset management systems.
- Troubleshoot and resolve hardware and software problems supported by Field Operations.
- Communicate with Field Planning and Project Management organization and provide research and input into work orders.
- Perform preventative maintenance on operational devices and coordinate external vendor services.
- Install, customize, maintain, test, and troubleshoot operating systems and other systems software.
- Provide on-site and on-call support, as needed, and provide technical support to the enterprise.
- Configure, install, maintain, test, and troubleshoot hardware systems.
- Perform root cause analysis to quickly recover from service interruptions and prevent recurring problems.
Requirements and Technology Experience:
- Basic network and server knowledge, as well as application knowledge (MS Office, Outlook, etc.).
- Troubleshooting skills and NT workstation and peripheral knowledge, with A+ Certification preferred.
- Ability to provide on-site and on-call support, as needed, and have a valid driver's license.
- Previous airline experience is ideal, and the ability to work within a team environment is required.
- May require overnight travel and have 2-4 years of formal IT training or 3 years of equivalent experience.
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