Service Coordinator
1 month ago
EverStaff is seeking a skilled Dispatcher to manage service requests and oversee job dispatching for our client in Pittsburgh. This role is essential in ensuring the smooth operation of the order fulfillment and transportation processes.
Position Details:- Temp to hire
- $17/hour
- In office
- 1st shift
- Handle service requests within the shipment management system, create quotes, and confirm shipping documentation as necessary.
- Dispatch jobs based on customer specifications and requirements.
- Collaborate with various offices and local service providers to facilitate efficient transfer processes, ensuring the fulfillment of initial service requests.
- Oversee activities throughout the order fulfillment and transportation cycle to meet established deadlines:
- Provide real-time updates on wait times to customers.
- Obtain real-time images of multi-shipment orders, dry ice replenishment, and deliveries made to residences.
- Document quality assurance service issues, capacity challenges, and multi-courier commissions.
- Assess and implement suitable responses to emergencies, accidents, and breakdowns.
- Maintain accurate records of customer requests, services performed, charges, expenses, inventory, and other dispatch-related information.
- Communicate standards related to Chain of Custody.
- Consult with management to achieve operational objectives.
- Provide support in the warehouse as needed.
- Perform additional duties as assigned.
- Exceptional verbal communication and problem-solving abilities.
- Strong interpersonal skills with the capacity to foster teamwork and motivate others.
- Familiarity with time zones and military time.
- Ability to make decisions under pressure and time constraints.
- Knowledge of local and regional geography; proficiency in reading maps accurately and quickly.
- Proficient in computer applications, including Microsoft Word, Outlook, and Email.
- Understanding of customer service principles and processes.
- High School diploma/GED; an Associate's degree or vocational training beyond high school is preferred.
- Flexibility in working hours is required.
- Must successfully pass a pre-employment background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status, or any other protected status under the law. EverStaff is an equal opportunity employer (M/F/D/V/SO/GI). EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability, and Cancer insurance coverage.
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