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Customer Service Specialist
2 months ago
Location: Portland Metro Area preferred, but other Oregon residents will be considered. (Hybrid Position – Monday & Friday Remote, Tuesday-Thursday In-Office)
Employment Type: Full-Time
Position Summary:
In this position, you will play a crucial role in delivering outstanding customer support, managing transactions, and assisting various internal departments to ensure seamless operations and adherence to program standards. Your efforts will significantly contribute to our mission of advancing energy efficiency and sustainability, particularly within BIPOC, low-income, and Veterans communities.
Key Duties:
- Efficiently manage customer inquiries through telephone, internet, and written correspondence, ensuring precision and prompt processing.
- Develop a comprehensive understanding of incentive programs, effectively responding to questions and resolving concerns.
- Skillfully handle disputed incentive claim data, providing customers with guidance on policy interpretation and compliance standards.
- Support trade ally contractors and community organizations with their incentive-related inquiries and requests.
- Engage in team-oriented process enhancement initiatives, recognizing the broader impact of each improvement.
- Guide and train junior staff to maintain high service delivery standards.
- Keep detailed records of data entry procedures to ensure accuracy and consistency.
- Perform additional administrative tasks as needed to assist departmental goals.
Qualifications:
- A minimum of three years of experience in a contact center environment.
- Strong verbal and written communication skills, with the ability to convey complex information clearly and succinctly.
- Excellent problem-solving skills and a dedication to providing exceptional service.
- Familiarity with database management and a basic understanding of software testing principles.
- Ability to collaborate effectively in a team setting and adapt to shifting priorities.
- Detail-oriented with robust organizational skills to manage multiple responsibilities efficiently.
- Proficiency in Microsoft Office Suite; experience with CRM software is advantageous.
- A High School Diploma is required, while a College Degree is preferred.
Company Background:
Skill Demand Energy is a nationally certified minority-owned organization headquartered in Indianapolis, Indiana, with multiple offices across the United States.
We collaborate with utilities, local and state governments, and other entities to provide solutions aimed at reducing energy consumption across residential, commercial, industrial, and governmental sectors. Our dynamic, multicultural firm is fully committed to creating inclusive and equitable work environments that foster diversity and professional success.
We prioritize hiring individuals who reflect the communities our programs aim to serve. Our approach emphasizes co-creation through trust and transparency, recognizing the importance of representation.
Our Vision:
An equitable clean energy economy.
Our Commitment:
We are dedicated to nurturing an inclusive and fair workplace while delivering exceptional results for our clients and customers. We believe that embracing these principles allows us to develop innovative work methodologies essential for achieving our collective vision.
