Customer Service Representative
18 hours ago
We are seeking a skilled Customer Service Representative to join our team at Providence Home Medical Equipment. As a key member of our customer support team, you will be responsible for resolving service order issues and providing exceptional customer service to our patients and families.
Key Responsibilities- Resolve service order issues in a timely and professional manner
- Provide exceptional customer service to patients and families
- Collaborate with internal teams to ensure seamless delivery of medical equipment and services
- Communicate effectively with patients, families, and healthcare providers to ensure understanding and satisfaction
- Stay up-to-date on medical equipment and services to provide accurate information and support
- 1 year of customer service experience in a healthcare setting
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Basic computer skills and proficiency in software applications
- Associate's degree in a related field
- 1 year of experience with insurance verification, medical terminology, and medical coding
- 2 years of experience in home medical equipment
Providence is a comprehensive health care organization with a long history of serving the poor and vulnerable. We are committed to providing high-quality, patient-centered care and are dedicated to creating a workplace culture that values diversity, equity, and inclusion.
We offer a comprehensive benefits package, including medical, dental, and vision insurance, retirement savings plan, and paid time off. We also provide opportunities for professional growth and development, as well as a supportive and inclusive work environment.
Join our team and be part of an organization that is making a difference in the lives of our patients and communities.
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