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Strategic Business Leader
2 months ago
We are seeking a highly skilled and experienced Strategic Business Leader to join our team at Marriott International, Inc. as a General Manager at our Seattle Marriott Waterfront property.
Key Responsibilities- Business Strategy Development
- Stay current with industry trends and monitor strengths and weaknesses of competition
- Develop business plans designed to maximize property customer satisfaction, profitability, and market share
- Ensure property business plans are aligned with Marriott brand business strategies
- Business Strategy Execution
- Execute business plans designed to maximize property customer satisfaction, profitability, and market share
- Ensure that property business plans and employees are aligned with MHR/JW brand business strategies
- Hold property leadership team accountable for successful delivery of business plans
- Sales and Marketing
- Work closely with Sales and Marketing team to develop revenue generating strategies for property
- Identify new business leads, develop tailored sales approach, and actively pursue leads with Sales and Marketing team
- Ensure sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals
- Talent Management and Organizational Capability
- Create a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement
- Coach Executive Committee by providing specific feedback and hold them accountable for performance
- Create learning and development opportunities for employees
- Brand Champion
- Serve as a passionate brand advocate and ensure that the intent of the brand is pulled through in the guest experience
- Communicate a clear and consistent message regarding property and MHR/JW brand goals to employees, property leadership team, and owners
- Business Information Analysis
- Review business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction
- Analyze business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals
- Employee and Labor Relations
- Ensure all employees are treated fairly, and with respect
- Build rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines
- Revenue Management
- Work with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction
- Establish revenue strategy that supports MHR/JW brand positioning in local market
- Owner Relations
- Build strong rapport with property owners through proactive and on-going communication
- Keep owner informed of brand initiatives and guest experiences
- Customer and Public Relations Management
- Interact with guests and other customers on a frequent basis to obtain feedback about their experiences on property
- Utilize guest/customer feedback to recognize outstanding employee service performance and improve service delivery
- Company/Brand Policy, Procedures, and Standards Compliance
- Verify property compliance with legal, safety, operations, labor, and Marriott brand product and service standards
- Conduct both routine and short-notice quality assurance audits with specific departments
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area
- OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area
- Preferred: General Manager experience in limited or full-service property
- Ability and willingness to work flexible hours including weekends, holidays and late nights
- Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance
We offer a competitive salary range of $233,000 to $292,000 annually, as well as an annual bonus and restricted stock units/stock grants. Additionally, we provide a comprehensive benefits package, including medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.