HVAC Service Operations Manager

3 weeks ago


Vandergrift, Pennsylvania, United States LAWRENCE PLUMBING LLC Full time
Job Overview

Position Summary:
We are seeking a skilled and driven HVAC Service Manager to oversee our HVAC service operations. This role is pivotal in ensuring that our service department not only meets but exceeds customer expectations while fostering a positive team environment.

What We Provide:

  • Flexible Work Hours: We recognize the significance of work-life balance and offer flexibility in scheduling to accommodate personal needs.
  • Paid Leave: Enjoy paid time off to relax and recharge.
  • Comprehensive Health Benefits: We prioritize your health and that of your family with our medical, dental, and vision plans.
  • Retirement Savings Plans: Plan for your future with our retirement options.
  • Ongoing Training: We are committed to your professional development through continuous training and educational opportunities.
  • Career Advancement: We promote from within and provide pathways for growth and development.

Key Responsibilities:
The HVAC Service Manager will:

  • Achieve and surpass team sales and profitability goals.
  • Deliver exceptional service that delights customers.
  • Develop and implement strategic plans to boost sales and expand our client base.
  • Build and sustain strong relationships with employees and customers alike.
  • Collaborate with clients to understand their needs and objectives.
  • Meet or exceed lead generation targets for service and installation departments.
  • Communicate the core values and value proposition of Lawrence Plumbing LLC effectively.

Essential Duties:
To succeed in this role, the individual must effectively manage the following:

  • Lead and motivate team members to achieve departmental goals.
  • Implement approved sales strategies to meet revenue and profit objectives.
  • Ensure compliance with company policies and service standards.
  • Recruit, train, and maintain a skilled technical team.
  • Oversee the client work order process in coordination with dispatch.
  • Schedule technical staff to ensure optimal coverage and service delivery.
  • Monitor sales and service performance, directing corrective actions as necessary.

Qualifications:

  • Minimum of 5 years of experience in HVAC.
  • At least 2 years of experience in customer service.
  • Sales experience is preferred.
  • High School Diploma required.
  • Technical knowledge of the HVAC industry.

Skills Required:

  • Strong customer focus and communication skills.
  • Ability to build relationships and lead teams.
  • Numerical skills for managing pricing and performance metrics.
  • Proficient in computer applications relevant to the role.

Performance Metrics:
Success in this position will be measured by:

  • Achievement of sales and profitability targets.
  • Customer satisfaction levels.
  • Effective management of staffing and training.

Application Process:
Interested candidates are encouraged to submit their resume and a cover letter detailing their relevant experience and achievements in service management.

We are an equal opportunity employer and value diversity at Lawrence Plumbing LLC.



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