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Client Support Specialist

2 months ago

Vandergrift, Pennsylvania, United States Lawrence Plumbing Full time
Benefits and Advantages
  • Attractive Salary Package
  • Paid Leave Benefits
  • Opportunities for Professional Development
  • Comprehensive Training Programs
  • Health, Dental, and Vision Insurance
  • Retirement Plan with Company Contributions
Position Overview

We are looking for a Customer Service Representative to enhance our customer support operations. This position involves engaging with clients to ascertain their requirements, handle inquiries, escalate issues, coordinate service personnel, and deliver effective solutions to ensure a positive customer experience with our organization. The ideal candidate should possess a friendly demeanor, be proficient with technology, and maintain composure in challenging situations.

Key Responsibilities
  • Manage a substantial volume of incoming calls and emails
  • Determine the purpose of customer communications, gather necessary details, and provide appropriate solutions
  • Utilize established scripts for various customer service scenarios
  • Employ effective customer service strategies to foster rapport and build lasting relationships
  • Record all customer interactions accurately
  • Achieve individual and team performance targets
  • Participate in training sessions to stay current with skills and knowledge
  • Coordinate with service personnel for customer requests
Candidate Qualifications
  • High school diploma or equivalent
  • Prior experience in customer service or a related field is advantageous
  • Proficient in using computers and customer management systems
  • Exceptional verbal communication and phone skills
  • Familiarity with active listening practices
  • Ability to thrive in high-pressure environments
  • Strong organizational skills with the capability to prioritize tasks effectively
About Lawrence Plumbing

Lawrence Plumbing is a family-owned business dedicated to providing exceptional plumbing services. We take pride in delivering quality work to all our clients.

We offer competitive benefits, support for ongoing education, and a clear career progression path with opportunities for advancement. Our incentive programs are designed to promote employee success.