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Client Support Specialist

2 months ago

Vandergrift, Pennsylvania, United States Lawrence Plumbing Full time
Benefits and Advantages
  • Attractive Salary Package
  • Paid Leave
  • Opportunities for Professional Development
  • Comprehensive Training
  • Health, Dental, and Vision Insurance
  • Retirement Plan with Company Contribution
Position Overview

We are looking for a Customer Service Representative to enhance our customer support operations. In this position, you will engage with clients to ascertain their requirements, handle requests, escalate issues, coordinate with service professionals, and deliver effective solutions that guarantee a positive customer experience with our organization. The ideal candidate possesses a friendly demeanor, is proficient with technology, and can maintain composure in challenging situations.

Key Responsibilities
  • Manage a significant volume of incoming calls and messages
  • Determine the purpose of the customer's inquiry, gather pertinent details, and offer solutions
  • Utilize established scripts for various customer service inquiries
  • Employ best practices in customer service to foster rapport and build relationships
  • Record all customer interactions accurately
  • Achieve individual and team performance targets
  • Participate in training sessions to keep skills and knowledge current
  • Coordinate service professionals for customer requests
Candidate Requirements
  • High school diploma or equivalent
  • Prior experience in customer service or a related field is advantageous
  • Proficient in using computers and customer management systems
  • Strong verbal communication and phone skills
  • Knowledge of active listening techniques
  • Ability to perform well under pressure
  • Highly organized with effective time management skills
About Lawrence Plumbing

Lawrence Plumbing is a family-owned enterprise dedicated to providing exceptional plumbing services. We pride ourselves on delivering quality work to all our clients.

We offer competitive benefits, support for ongoing education, and a clear career progression path with opportunities for advancement. Our various incentive programs are designed to help our employees thrive.