Sales Operations Specialist
2 weeks ago
Location: Duluth, GA, US
Job ID: 4492
Company Overview: Barco is a global technology firm dedicated to enhancing everyday experiences through innovative solutions in sight, sound, and sharing. Our expertise spans three primary sectors: Enterprise, Healthcare, and Entertainment. With a workforce of over 3,300 professionals worldwide, we achieved significant sales in recent years.
Position Overview: We are seeking a skilled Sales Coordinator to support our operations in Duluth, GA. This role is pivotal in maintaining customer relationships and ensuring seamless order processing.
Key Responsibilities:
- Develop and nurture relationships with assigned accounts, ensuring all customer inquiries and issues are addressed effectively.
- Serve as the primary contact for sales orders, prioritizing tasks while managing incoming requests.
- Utilize SAP proficiently for order entry, customer service, and returns management, adapting to varying customer demands.
- Ensure accurate pricing and invoicing, with the authority to make pricing decisions within specified limits.
- Compile and maintain detailed customer profiles and configurations in the ERP system, recommending necessary adjustments.
- Stay informed on product knowledge and utilize available tools to support customer needs.
- Communicate regularly with sales teams regarding account status, order progress, and potential opportunities.
- Maintain high customer satisfaction ratings through timely and professional responses to inquiries.
- Collaborate with cross-functional teams to resolve customer satisfaction issues and enhance service delivery.
Qualifications:
- Preferred BA Degree or AA Degree with a minimum of 5 years of experience in a sales environment.
- Strong communication skills for effective interaction with various organizational levels.
- Demonstrated ability to manage daily activities independently.
- Experience in dynamic work settings requiring adaptability to changing strategies.
- Familiarity with SAP systems is essential.
Equal Opportunity Statement: Barco is committed to fostering a diverse workplace and considers all qualified applicants without discrimination based on various protected statuses.
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