Customer Engagement Associate
2 weeks ago
Position Overview: Customer Service Specialist
The Customer Service Specialist plays a crucial role in delivering outstanding support to our clients. The ideal candidate will be committed to fostering a positive onboarding journey for customers. Key responsibilities include:
- Conducting regular outreach calls to welcome new clients
- Confirming client details and ensuring data integrity in our systems
- Managing incoming and outgoing communications regarding payments
- Facilitating payment processing and modifications
- Employing various communication channels to follow up with clients
- Adhering to established protocols and guidelines
- Escalating intricate issues when required
- Providing mentorship and training to fellow team members
Qualifications:
- High School Diploma or equivalent
- 1-2 years of experience in customer service and sales
- Proficient in computer applications
- Excellent verbal and written communication abilities
Preferred Qualifications:
- Some college education
- 1 year of experience in a call center or collections environment
Note: We are an Equal Opportunity Employer dedicated to maintaining a drug-free workplace. All qualified candidates will be subject to a drug screening prior to employment.
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