Customer Engagement Associate

2 weeks ago


Duluth, Minnesota, United States US Auto Sales Full time

Position Overview: Customer Service Specialist

The Customer Service Specialist plays a crucial role in delivering outstanding support to our clients. The ideal candidate will be committed to fostering a positive onboarding journey for customers. Key responsibilities include:

  • Conducting regular outreach calls to welcome new clients
  • Confirming client details and ensuring data integrity in our systems
  • Managing incoming and outgoing communications regarding payments
  • Facilitating payment processing and modifications
  • Employing various communication channels to follow up with clients
  • Adhering to established protocols and guidelines
  • Escalating intricate issues when required
  • Providing mentorship and training to fellow team members

Qualifications:

  • High School Diploma or equivalent
  • 1-2 years of experience in customer service and sales
  • Proficient in computer applications
  • Excellent verbal and written communication abilities

Preferred Qualifications:

  • Some college education
  • 1 year of experience in a call center or collections environment

Note: We are an Equal Opportunity Employer dedicated to maintaining a drug-free workplace. All qualified candidates will be subject to a drug screening prior to employment.



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